Visitor Experience Planning

Visitor experience planning is all about the big picture: assisting visitors with orientation and wayfinding, ensuring they feel welcome and at ease, providing the appropriate amenities and comforts, supporting their desire to learn and understand, and contributing to their overall enjoyment and fun.

From a tangible perspective, this can mean creating orientation, destination and wayfinding signage, welcoming reception areas, experiential and profitable retail store and foodservice environments, and corporate spaces that inform and sell.

Smart Home Buffalo
Smart Home Buffalo

National Grid and the Buffalo Niagara Medical Campus were in need of a stand-alone environment to start the conversation regarding energy and consumption on its campus. read more →

Buffalo Museum of Science
Buffalo Museum of Science

At almost 100 years old, the Buffalo Museum of Science relocated its visitor entrance and sought a functional, aesthetically appealing public reception area. read more →

Stellar Emporium
Stellar Emporium

The Griffith Observatory, undergoing its first major renovation and expansion, needed its visitor services to reflect the educational aspects of its mission. read more →

Harvest Hill Public Golf Center
Harvest Hill Public Golf Center

A newly developed golf course on farmland desired a unique visitor experience for its guests. read more →

Galt Museum & Archives, Visitor Experience Plan
Galt Museum & Archives, Visitor Experience Plan

The Galt Museum & Archives needed a museum visitor experience plan to unify new and historic spaces. read more →

Niagara Gorge Discovery Center, Visitor Experience Plan
Niagara Gorge Discovery Center, Visitor Experience Plan

An interactive interpretive experience was the focus of this new visitor center in Niagara Falls. read more →

Buffalo and Erie County Naval & Military Park
Buffalo and Erie County Naval & Military Park

The newly constructed museum needed an interpretive plan to communicate a wide variety of military topics to a varied and cross-generational audience. read more →

Camp Curry Village at Yosemite National Park
Camp Curry Village at Yosemite National Park

Yosemite National Park wanted to improve a historic and well-visited destination in its park to appeal to modern tourist expectations. read more →

Yellowstone National Park General Stores
Yellowstone National Park General Stores

Yellowstone’s homogenous retail, food service, and grocery facilities needed an upgrade to better reflect the setting of the park and 21st-century expectations. read more →